Effective Date: September 5, 2025
These Terms & Conditions (“Terms”) govern your use of onlyspares.in (the “Site”) and the purchase of products from Naga Spares Hub, operating under the brand name Only Spares (“we”, “us”, “our”). By accessing the Site or placing an order, you agree to these Terms.
1. Definitions
- “Customer”, “you”, “your” = person using the Site or purchasing.
- “Company”, “we”, “us” = Naga Spares Hub, trading as Only Spares.
- “Products” = spare parts for AC, fridge, washing machine, RO, water heater, etc.
2. Orders & Acceptance
- Orders placed on the Site constitute an offer to purchase.
- We reserve the right to accept or reject any order.
- A contract is formed only after we confirm your order.
3. Pricing & Payment
- Prices are displayed in INR.
- Taxes (if applicable) will be shown at checkout.
- Payment methods include online gateways (UPI, cards, net banking).
- You agree to provide accurate billing details and pay the full order value.
4. Shipping & Delivery
Details regarding shipping timelines, charges, delivery partners, and risk transfer are maintained on our Shipping & Delivery Policy Page. Please review that page carefully before placing an order.
5. Returns & Refunds
- Returns & Refunds
- All sales are final. We do not accept returns, exchanges, or provide refunds once an order is confirmed and paid for.
- In the rare event that you receive a damaged product or an incorrect item, you must notify us within 48 hours of delivery through the support channel provided on the Site, along with your order details and photos of the issue.
- Such cases will be reviewed individually, and replacement or resolution will be provided at our sole discretion.
- Important: We cannot accept returns or refunds for products purchased that turn out to be incompatible with your appliance or equipment. It is the customer’s responsibility to verify product compatibility before placing an order.
- Order Cancellations
- Cancellations are permitted only until the order is dispatched.
- Customers can cancel their order directly through the Only Spares portal by logging into their account before dispatch.
- Once the product has been shipped, cancellations cannot be accepted.
6. Warranty & Liability
- Products may carry manufacturer warranty (if applicable).
- Our liability is limited to the purchase price of the product.
- We are not liable for indirect or consequential damages (e.g., loss of business, downtime).
7. Intellectual Property
- All trademarks, logos, text, product images, and content on this Site belong to Naga Spares Hub / Only Spares or its licensors.
- You may not copy, reproduce, or distribute without written consent.
8. User Conduct
- You agree not to misuse the Site, upload harmful code, or engage in fraudulent transactions.
- Any violation may result in termination of access and legal action.
9. Privacy
Use of the Site is also governed by our Privacy Policy.
10. Governing Law & Jurisdiction
- These Terms are governed by the laws of India.
- Disputes will be subject to the jurisdiction of courts in Madurai, Tamil Nadu.
11. Amendments
We may revise these Terms at any time. Updates will be posted on this page with the effective date. Continued use of the Site means acceptance of the revised Terms.
12. Contact Us
If you have any questions about this Terms and Conditions, please contact us:
Email: onlyspares9@gmail.com